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My review is only for the Chinatown Point branch.
I started patronizing Wa Cafe at the Chinatown Point branch since they first opened around 2-3 years ago. Back then they used "free wifi, no gst, no service charge" as their attraction point. One would have expected no (or even bad) service since there was no service charge, right? But no! Their service was one of the best i had encountered in a restaurant. So naturally when they introduced gst and service charge, i thought it was fair enough as their service staff deserved it. Although I only went back once to Wa Cafe after they introduced the charges, i was glad to find that their service level remains the same. Keep up the good job!
On the food front, i love their Omu Rice with Meat Sauce since day one and the standard of the food has not dropped since. The baked rice and the spaghetti are also my favourite! I also like the signature siphon Wa-Coffee and their Matcha Shake. Overall food is great and definitely the main reason why i get urges to go back again.
It was quite sad to read many negative feedback on the Shaw branch in regards to their service level. I just hope that the Chinatown Point branch won't become like that.
I must say this 5stars is only for the Chinatown Point branch. It remains my sanctuary for dessert and ogura toast.
I was kinda secretly pleased that I had the chance to eat it before the long queues formed at the second branch in Shaw. I finally visited this branch a few weeks ago, and realised that they do not treat their customers the same way as their primary branch. Very odd. And why are they not affiliated to the 1st branch? I was not allowed to use the membership card at the Shaw branch? V odd right. I thought they might want to reward their loyal customers who liked them before it became a 'hipster-cafe' hit.
I had an unhappy incident whereby the restaurant double-swiped my credit card. However Director Jun Fujieda san looked into the case and got his Manager Faisal to rectify the issue within less than a day. I am very impressed that despite being a large establishment, Watanabe is so personal about their customer service. Thank you and will definitely patronize again.
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