On 7th May 2022, we had a very pleasant experience with a extremely kind and understanding security officer at the Pioneer Polyclinic. I had a problem with my right leg near the last toe. It was very painful and to walk 1 metre is a tremendous struggle for me with my dear wife assisting me. When we get out of the taxi, I was grimacing in pain and we managed just a couple of steps to let the taxi drive off. We stopped to allow me to relieve from the pain. The security officer who was preparing to open up the clinic for patients to queue up, saw me struggling to walk. He was so kind in asking the guy in charge of the store room to open their store room and he went in to get the wheelchair for me. To our relief we were so grateful to him. He even help to push me to the front of the queue. As we were early our queue was number 1. He set such a great example for others to follow. I managed to take a glance at his name tag and he is Mr. Yong. He is such a compassionate person, young and good looking. This guy really makes the clinic very proud. Thank you Mr. Yong for your exemplary service. All the best to you.

Newly built building with a clean and modern look. It has multiple self-serving machines for registering for an appointment/consultation, registering for collection of medicine at the pharmacy, and for paying the bill. Multiple attendants are on standby, ready to help if one does not understand how to use the machines. The building is kept clean, and the air conditioning is neither too strong nor too weak. It has a nice design, with comfortable chairs and multiple gardens on the balcony for a relaxing wait. The wait can be quite long, especially if one does not have an appointment. The wait at the pharmacy is completely dependent on when you scan in at the pharmacy, regardless of appointment or not. With an appointment, the wait can be until exactly the appointment timing, or up to around 15 minutes after the appointment timing. An appointment can be made easily either from the NUHS website, or via the HealthHub website/app. However, appointments can only be made on the day of, and early appointments times can be snatched up if not booked at midnight. The doctors on the third floor are very friendly and helpful, whereas the doctors on the second floor have worse bedside manner. If you have flu symptoms, you will be sent to the second floor, and might be given only a day's MC despite sneezing/coughing constantly.