Cafe Melba At Mediapolis

------------------------------- Revised Review - 19 June 2016 ------------------------------- As promised, I have returned to Cafe Melba Metropolis to try out again, this time during the Fathers' Day weekend. How else to best test out the management's reaction to feedbacks provided previously. I must say the return visit was far better. Kudos to Natalie and Vijay for seriously addressing feedbacks by visitors of the cafe. The place was packed during the Sunday (Fathers' Day) and gone was the chaos I experience previously. There was calmness, great efficiency and obvious control of the crowd. Requests by guests were attended to pretty quickly, and what can I say, the food quality had always been tip-top. The Granny's Apple Crumble was fantastic! Love the return experience, and will definitely go back for more! Cheers! ----------------------------- Initial Review - 4 June 2016 ----------------------------- To be very honest, the food served was great! Ambience and decor was nice! But all the gloss and hype, cosiness and fantastic aesthetic, couldn't mask the lack of organisation. Especially when the crowd came in. 1. It was common to see impatient walk-in customers waiting at the entrance areas not being served. Unfortunately it was quite a common sight, even at times when the cafe was relatively empty. 2. Waited for the bill. Wrong bill came, which I highlighted. And I waited very long for the correct bill. Passed my credit card, and it was yet another super long wait again. I am definitely not exaggerating to say that I spent about 25% of the cafe experience on waiting to foot the bill alone. Please take this as a feedback to positively improve the experience of the patrons. It's a shame when you serve great food, yet the patrons leave the cafe not feeling as positive. Maybe it's because the cafe just started operation recently. Maybe the staff are still getting accustomed to the place and system, as I can see them scrambling all over the place. A door host double as a food server, triple with the task to get the bills signed, etc. I do hope that the next visit will be a very much improved one, which I believe you can provide. The cafe deserves a better rating, just need to work a bit on the shortcomings. Cheers!