I am writing this letter after staying at this hotel on 21 Feb 2022. This letter is about the poor condition of customer service with high customer dissatisfaction.
I chose it after reviewing your website which portrays a completely different picture compared to reality.
Ever since I checked in, m
I had the best experience at the hotel. The room was clean and there was a great view of the city. The staff were friendly, attentive, and knowledgeable. I can't wait to come back next year.
Before it is due to be taken over by Hilton Singapore Orchard on March 2022, Mandarin Orchard was having a promo so it was a deal not to be missed. With the great location and low price, it allowed for a wonderful staycation. A great regret that the earlier SG$100nett per night offer was missed
The
Spent my bday weekend with Mandarin, overall stay was pleasant and really value for money.
The hotel is currently undergoing renovation and they are slated to convert to Hilton wef Mar 22. I believe they have adjusted the prices (?) so do adjust your expectations as well.
My room was on the 26th f
Everything was so perfect! It was one of the best staycay i had so far. They are currently renovating so the lobby is a little small, hence only 1 person can be there to check-in and the other guest(s) will be ushered to a waiting room. The queue moved relatively fast and mostly slow due to fussy cu
Stayed here afew times at end of 2021 as I managed to grab superior deluxe room at a very good rate.
Check-in
It was quite a maze to get to the check in lobby, had to take a lift up to level 5, walk quite abit to another lift lobby to go up to level 8 for check in. There are several holding areas d
Upon arrival, the way to the hotel reception is a complete maze.
Requested for a bathtub but the request wasn't accommodated which we do understand.
There is constant drilling in the hotel not sure for what which defeats the purpose of booking a staycay to rest & the rooms are dimly lit which is t
Amazing experience and worth the price. Yup, it was a bit noisy due to the renovation but so far I was happy my stay there. It could be a little inconvenience to access to the hotel but once you know where to get in, everything were fine! Will definitely make my trip back there!
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