Impeccable service with a hospitality team that is ever ready to make guests feel at home. Particularly enjoyed the breakfast spread with their cheese and honey trolley which was awesome. Pool although a tad small was a nice cozy space to lounge the day away. Also, the room was surprisingly quiet with soundproofing done extremely well despite its location by the roadside. Super awesome!
The best experience that you can get is the breakfast served in their restaurant. I would like to specifically compliment CHAPLIN for his excellent and wonderful service. He is attentive, efficient, service oriented, friendly, and all that you can ask for in a service staff. Also, the dinner experience was equally as amazing. Food was good, ambience was good, and importantly, VERA was truly amazing. She elevates the dining experience to a different level with her wonderful service.
Exceptional! We were treated with great services right from the moment we stepped in to the hotel. All the staffs are friendly and professional. However, there was a small hiccup when we requested for kids amenities but the guest service staff made effort by repeatedly calling us to ensure we got the right items. The suite was in a pristine condition and the breakfast was great. We'll definitely return for the next getaway.
We stayed for 7 nights over Christmas and had a lovely time. Our room (Terrace - the view was amazing) was spacious and comfortable, the food was excellent and it's in a great location I would not stay anywhere else in Singapore now. The staff are so lovely whilst always offering impeccable service.
I chose this hotel because I had read about the impeccable and friendly service, and I was not disappointed. Perfect spot for a staycation (if you like being in the center of things), and the rooms have character. The breakfast was a highlight for sure and worth getting out of bed for! Order what you like from the menu - from Singaporean delicacies to western breakfast staples.
I stayed for little over a week at Capitol Kempinski. The service is just brilliant, even for minor things the hotel staff is always eager to assist. I called guest services a few times during the stay, and the call was picked immediately and required action was taken asap. Lady in red staff helped me a few times to get some documents printed, make some changes to the booking etc. The breakfast at the hotel is also superb, and the breakfast staff are very nice as well. The room in which I stayed in was the usual one, but it had good space, was well equipped and housekeeping was very thorough as well. Location is quite good as well, almost in city center, with easy access to the cabs, MRT and the bus services. All in all, highly recommended.
We took the Glampkation package. A small tent complete with decorations and sleeping bags are ready upon check-in. Also included are drawing and coloring materials with a large canvas.
Room is really spacious with high ceiling, bathtub with TV, standing shower, double vanity, large bed and long settee. Looks like you can fit a family of five or more. Mini bar is complimentary, other amenities such as toiletries and personal care products are sufficiently provided.
Variety of food options are available along Arcade @ the Capitol (for those with no dietary restrictions). For us, no choice, food delivery service available.
Hotel Service was great; right from the moment we enter the main entrance, to checking in, and up to being escorted up till our room.
Overall, my kids love them (the tent and such). It's a great staycation we had; just to relax and enjoy our weekend.
My stay on 4th June 2022 was awesome. Kudos to the entire team for their hospitality. I was very impressed by Andras Biro the General Manager who came and greeted us at the lobby to check the check-in process was smooth. Not forgetting a special mention about Lenten, she was on point in her service quality. She met all my expectations for a surprise birthday party. From the rooms to the decoration and to the breakfast, evening cocktail and afternoon tea all was splendid. The breakfast spread was too good. Not forgetting the side car tour, it gave a nostalgic experience the guides were well-knowledged with the history of the landmarks at their finger-tips. Looking forward to another staycation.
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