female staff did not even bother to look behind her back as customers started queuing up to order. not the friendliest at all and seems to be in a bad mood no matter which day i visit this outlet, been going on for almost a year now! drinks are still excellent as always, staff ruins the experience t
Unfriendly staff (a bespectacled plump lady). I wonder if liho trains their staff on customer service. She was intentionally slamming stuff on the table to express her unhappiness. Won't buy from them again.
Very rude staff. Confronted her with the amount of cookies on the cookie machi being very little to none. It was pathetic to even look at it. Her tone was very rude and unacceptable. Telling me she was just following the "SOP". Not recommended.
Very bad customer service. You can be standing at the counter several minutes unattended, not even a glance your way, before a surly face takes your order. Been experiencing this for 2 years and still amazed they're still surviving. Thought I'd give them business today, and no queue, no customer at
Very lousy service from this outlet. We literally stand at the counter for good 10 mins and no one attend to take our order even when they saw us. But all 3 staff was busy preparing the grab order. When we ask one of the lady staff if we need to wait very long she reply in an extremely bad attitude
Purchased milk tea and coffee around 630pm 1st Nov 21 at junction 10 outlet. It’s caused me and my hubby food poisoned .
Disappointing experience. Very bad customer service. Even though there weren’t any customers, no-one attends us while we were waiting with a kid quite a long time. Finally, we left without placing the order. Not sure if it was deliberate ignoring or the staff is just slow, but left with a bad impres
Isn't it your job to ask someone if they wanna add pearl or no? It's a freaking bubble tea shop.
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