The customer service person Stanley Ong is much more helpful, knowledgeable and took time to explain my policy when I got into an accident and was confused on the steps to take. Where else I have an agent who is either not bothered to help, answer my question with detailed points when I went into A&E. I think Great Eastern should rethink of their hiring policy. I don't mind paying commission to good customer service people than agents who are not interested in helping you when you need to do claims. Most are interested in closing a deal or selling policies.
Today, 15-12-2021 between 12.15 to 1.15..I was attended by a customer service lady at counter 9 at Great Eastern (Pickering Branch). That lady is has a very pleasant attitude, was very patient n helpful. Her service is excellent. Keep it up.
The officer was amazing. Great service. Thank you
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