Delicate fruity mini cakes. The star is the white peach one - very peachy, not too sweet. While the strawberry and melon ones have a strong artifical flavour
I've been supporting the Nex store for years since it's the closest to my house but not anymore! Service has always been average but recently it became worst.
The cakes and mochi daifuku were frozen. The salt bean daifuku is one of my fav desserts and I have never encountered a frozen daifuku till
Came to the NEX outlet to get a birthday cake, today.
Was served by a rather rude female Chinese staff (Charlene), and she reached into the display fridge and gave me that. Nevermind that she did decided not to take another from their main fridge.
Next, she asked if i needed candles. So I replied
Strawberry cake was good, and male cashier was polite. He also double checked my order before packing it.
The dessert/ cakes / ice cream are always good. However the customer service are really bad and the staff are rude and not helpful. Not sure why they can be in service line. Will not come back again and recommend to friends.
THE WORST CUSTOMER SERVICE! DO NOT COME HERE TO BUY CAKE!
Went to the shop and took a glance on the cake display area then went ahead to queue behind another customer which was near the cashier counter area. It wasn't my turn yet and there were another customer in front of me. One of the staff aske
Only Japanese chain that staff aren’t warmed or friendly…… period. I came because I like those products.
Terrible customer service. I chose a cake and the staff brought one out from the freezer. She asked me to check if it is ok. I said that the icing has melted and leaked to the side, can I get another from the fridge. Her response was “it is all the same”. Why even ask the customer to check then?
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