Not a value for money place for desserts, each bowl is about $7.5-9 and given the quality not worth. The shop was quite small and have very limited spaces for dine-in. Their bubble tea is better, kind of cheaper than other shops and tastes decent.
BB may want to review the 2 female staff at BB Nex branch.
Personally, I went to the outlet on 10 July 22 at about 345pm. One young lady served me. I can see that she was busy and I happily waited for her to be ready. When it was time to order, I told her I want 黑白配, which is under the BB favorites
Bad service staff. Seems like my order was annoying her. Took her a while to serve then when I asked for cashless payment she didn’t bothered yo direct me yo the QR code (visually impaired so was having problem locating). After I paid sue seems annoyed too… it was a busy day or ong queue
blackball is one of my favourite desserts, but the staff here made the experience bad for me and my family. the female staff at the cashier at 1.45pm on 10 July 2022 had a very mean attitude. all i did was to ask if i could change grass jelly to aiyu for one of the desserts, and told her that aiyu i
A young lady who took my order on 11.6.22 (7:40pm) has really bad attitude, and did not give what I wanted, wrong dessert was given. When I ordered my dessert she doesn’t give any response by just staring at me which idk what’s her problem. Your customer service need improvement tq.
I’ve always enjoyed the desserts from Blackball and have never faced subpar customer service at most of their outlets, however our experience at the Nex outlet was unpleasant, to say the least.
Visited the outlet with my father for a quick dessert-stop during our shopping trip. We were (almost turn
Got mine with the glass jelly piled on top with no sight of the other ingredients. I am not saying it was served with less stuff but have the professionalism to prepare your dish to look the way it shows in the menu.
Was customising my grass jelly bowl to $7 and the lady at the counter said add one more topping can upsize to a bigger bowl. Hence I asked, for the upsize would there be more grass jelly or just the bowl gets bigger. She said depend on the portion you ordered. Since the portion is still the same, I
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